Privacy Policy

 

Privacy Policy

Effective Date: 01/04/2025
Website: daleycroft.com

Daley Croft Boutique Glamping (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with UK GDPR, the Data Protection Act 2018, and PECR.

1. Information We Collect

We may collect and process the following information when you use our website or services:

  • Personal information: name, email address, phone number, booking details, payment information.

  • Technical information: IP address, browser type, operating system, device details.

  • Usage information: how you interact with our website, pages visited, time spent.

  • Cookies: small files stored on your device (see Section 6).

2. How We Use Your Information

We use your information to:

  • Process and manage bookings.

  • Communicate with you regarding your stay or enquiries.

  • Improve our website, services, and customer experience.

  • Send marketing communications (only with your consent).

  • Comply with legal and regulatory obligations.

3. Legal Basis for Processing

We rely on the following lawful bases:

  • Contract – to provide services you request (e.g., bookings).

  • Consent – for marketing emails or non-essential cookies.

  • Legitimate interests – to improve services and ensure website security.

  • Legal obligation – to comply with applicable laws.

4. Sharing Your Information

We will never sell your data. We may share it with:

  • Service providers (e.g., booking platforms, payment processors).

  • Legal authorities if required by law.

  • Analytics and hosting providers to operate our website.

All third parties are required to protect your information and only use it as instructed.

5. Data Retention

We keep your personal data only as long as necessary:

  • Booking records: up to 7 years (for accounting/legal purposes).

  • Marketing data: until you withdraw consent.

  • Cookies: see Section 6.

6. Cookies

Our website uses cookies to improve your browsing experience.

  • Essential cookies – required for the website to function.

  • Analytics cookies – help us understand how visitors use our site.

  • Marketing cookies – only set if you accept them.

You can manage or disable cookies through your browser settings or our cookie banner.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Restrict or object to processing.

  • Withdraw consent at any time (for marketing/cookies).

  • Data portability (request transfer to another provider).

To exercise your rights, contact us at: info@daleycroft.com.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

9. International Transfers

If we transfer data outside the UK (e.g., via third-party providers), we ensure safeguards are in place, such as UK-approved standard contractual clauses.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:
Daley Croft Boutique Glamping
Email: info@daleycroft.com
Address: Daley Croft, Taynuilt, PA351JW

11. Complaints

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/